Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
You’ll receive a confirmation email once your order has been placed and another notification when your items have shipped.

Please double-check your shipping address before submitting your order — Panrax Candy Brands is not responsible for delays or additional costs caused by incorrect or incomplete addresses.

Shipping Rates & Delivery Estimates

We offer flat-rate and weight-based shipping options through trusted carriers such as FedEx, UPS, and USPS.

• Standard Shipping: 2–5 business days

• Expedited Shipping: 1–3 business days

Orders over $35 qualify for free standard shipping within the continental United States.

Please note: Shipping times are estimates and may vary due to carrier delays, weather, or seasonal volume.

Shipping Locations

We currently ship to all U.S. states and territories.

Order Tracking

Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery in real time.
If you haven’t received your tracking information after 3 business days, please contact us at info@panraxcandy.com.

Lost, Delayed, or Damaged Packages

If your order is delayed or arrives damaged, please reach out to us within 7 days of delivery.
Please include your order number and photos (if applicable) so we can assist you quickly.

Contact Us

For any shipping questions, please email us at:
📧 info@panraxcandy.com